1.0 Data Collection

We do not sell products or provide services to children, nor do we market to children. If you are under the age of 18 you are not permitted to use our website, or access our products or services through any other available channel.

We may collect and process the following data about you:

1.1 Information you give us

Information that you provide by filling in forms on our site https://lostmaryvapes.us/, (our site(s)) or information provided to us by you via phone, e-mail or otherwise. This includes information provided at the time of registering to use our site, subscribing to our service, surveys, placing an order with us when you report a problem with our site and any details of transactions you carry out through our site and of the fulfilment of your orders. This will typically include name, email, address, comments, date of birth, gender, feedback, marketing opinions, competition entries. We do not store payment card information.

If you have apply for a role to work at Flavour Warehouse or any of our group companies, information you provide and information that we gather through the interview and assessment process will be used to assess your suitability for opportunities with our Company. You may be asked to provide equal opportunities information. This is not mandatory information – and it will not affect your application if you do not provide this. This information will be used to produce and monitor equal opportunities statistics. If you are unsuccessful following assessment for the position you have applied for, we may retain your details in our talent pool for a period of up to two years so we can contact you should any suitable opportunities arise and for recruitment monitoring.

1.2 Information we collect about you

We collect information when you interact with us, including when you visit our website, visit our store or in correspondence with us. In particular, we collect the following data: 

Details of your visits to our site including the full Uniform Resource Locators (URL), but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Internet protocol (IP) address used to connect your computer to the Internet. Including where available your IP address, operating system and browser type and time zone setting. IP addresses are not linked to personally identifiable information.
Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Cookies are pieces of data stored on your hard drive, so your privacy is in no way compromised. You may deactivate cookies in your web browser or clear them from your browsing data.

CCTV. We use CCTV in our premises for the prevention and detection of crime and for safety and security reasons.

If there is an incident, we log information about it

If you post information online about us or provide feedback, we keep a record of this

2.0 Data Security and Retention

All information you provide to us is stored on our secure servers. We use reasonable efforts to ensure that data is accurate, complete, current, and reliable for its intended use. We use appropriate technical and organisational measures and safeguards to help protect your personal data from unauthorised access, misuse, alteration, or loss, which will include but is not limited to: Physical measures such as locking away of confidential material and IT equipment, secure offices, key card access etc., and I.T. measures such as password access to hardware and systems. Our internal policies and procedures are designed to help ensure we safeguard the privacy and accuracy of all data we collect or process. To the extent that we disclose personal data to clients or third parties, we request that they properly protect the security and confidentiality of such information and otherwise process such data in accordance with applicable law.

Any payment transactions will be made using Sagepay or Paypal.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will generally keep your personal data for no longer than ten years, after which it will be destroyed if it is no longer required for the purpose(s) for which it was obtained. CCTV data is typically stored for a period of up to 30 days unless required for longer due to an incident.

3.0 Your Rights

This policy provides you with information about how we use your data. You have the right to obtain access to your personal data (including for the purpose of portability and transfer to another entity); to have it updated or corrected if it is inaccurate or incomplete; to request that we restrict its processing; to withdraw consent that has previously been provided or remove your data entirely from our system. When asked to remove a record from our database, we will retain minimal information to ensure we do not contact you or collect such information again. Whilst every effort will be made to not contact you under these circumstances, where your information is available from a third party, we cannot guarantee this.

If you don’t wish us to hold any data on you or would prefer that we do not contact you for any reason, please contact us at contact@lostmaryvapes.us

We do not charge a fee for the processing of a subject access request, however reserve the right to charge a fee if you request further copies following a request. We will normally respond to requests within 30 days of receipt.

If you have any questions, comments or requests please contact us at contact@lostmaryvapes.us